Kohl’s adapts the customer experience to the evolving consumer
The retailer is “constantly innovating” to ensure a seamless customer experience.
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Customer Engagement
One year in, JCPenney’s new CEO raises the retailer’s trajectory
Ellison’s strategy of studying, testing and waiting has impressed the analysts who cover him.
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Shoes.com sees sales soar with pay-after-delivery option
Streamlining purchasing makes it easier for customers to buy at no retailer risk.
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