As shoppers reset, retail’s future includes authentic experiences — and automation
NRF 2023: Experts and trendwatchers on what’s in store for the next few years.
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User experience
How customer emotion affects the user experience
The behavioral science behind getting shoppers to purchase.
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ADA website lawsuits a growing problem for retailers
Unclear ADA requirements are behind lawsuits over retailers’ websites.
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Quick serve: How Target and West Elm meet the demands of instant gratification
At Shop.org, Target and West Elm share tactics for a speedier user experience.
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The high point of user experience
Episode 17 of Retail Gets Real: Rob Colenso of Total Wine on developing seamless ecommerce.
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