Ace Hardware CEO John Venhuizen on the retailer’s new experiential format
The $1 billion ‘Elevate Ace’ project focuses on engaging and immersive shopping experiences.
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Customer Engagement
How McDonald’s enhances customer engagement and loyalty
Retail Gets Real episode 358: Vice President of U.S. Customer Engagement Caleb Pearson on staying close to the customer.
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GenAI remains an “evolution” in customer engagement
NRF Nexus: Retail leaders from Domino’s Pizza, Fabletics and Victoria’s Secret offer tips and real-world perspective.
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How Reformation sticks to its mission and stays ahead of the pack
CEO Hali Borenstein on making a great product, enabling a fast supply chain and using data-informed manufacturing.
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32 ways to order a Big Mac: Leading the digital transformation at McDonald’s
McDonald’s Caleb Pearson gives insight into how digital strategies keep customers coming back.
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